About The Product
Who makes Gravity SMTP?
Gravity SMTP is a new product from Rocketgenius, the inventors of Gravity Forms.
What does it do?
The Gravity SMTP plugin enhances email deliverability for your WordPress site. Offloading email sending to a reliable SMTP service ensures that your emails reach recipients’ inboxes consistently. This is especially beneficial for critical communications or transactional emails your website needs to deliver reliably.
Do I need Gravity Forms installed to run Gravity SMTP?
No. This new product is independent of Gravity Forms and does not require Gravity Forms to be installed on your website. But you need a qualifying Gravity Forms license to download and activate the product. See the Licensing topic below for more information.
Does Gravity SMTP work for all emails sent from my site, or only emails sent by Gravity Forms?
Gravity SMTP works for all emails sent from your WordPress site, such as emails sent for user registrations, password resets, Gravity Forms notifications, or even notifications from other plugins. Gravity SMTP can ensure reliable delivery across all these sources.
Gravity SMTP cannot send email for any plugin that does not use the wp_mail() function. For example, the MailPoet plugin does not use wp_mail(), so Gravity SMTP cannot send or log any emails from that plugin. In such cases, Gravity SMTP will still handle all other mail (and generally, specialized mail service plugins will handle their own mail).
Can I use Gravity SMTP on websites that do not use WordPress?
No. Gravity SMTP is specifically designed for WordPress-powered websites. It integrates seamlessly with the standard WordPress environment to optimize email delivery. Refer to our system requirements here.
How Do I Obtain Support
Tell us a bit more about your issue, and we’ll help you get things back on track. Open A Support Ticket.
Licensing
Who receives a Gravity SMTP license?
A Gravity SMTP Core license key is included with all active Gravity Forms license types of:
- Gravity Forms Elite
- Gravity Forms Nonprofit
- legacy Gravity Forms Developer
Check out this guide for where to find your license key. If you had the requisite active key when Gravity SMTP license keys were granted, or if you purchased one subsequently, you will automatically receive a Gravity SMTP license key in your Gravity Forms account.
Your Gravity SMTP license key will expire when the associated Gravity Forms license key expires.
We plan to widen the pool of Gravity Forms license types that will receive access to the Gravity SMTP core product in the future. For information, keep an eye on our blog.
What does Gravity SMTP cost?
Nothing! For qualifying Gravity Forms licenses, as detailed above, there is no cost. At this time, the product is not available for individual purchase.
Can I purchase Gravity SMTP as a standalone product?
Not at this stage, no. See “Who receives a license?” above.
Do I need a separate license key to activate Gravity SMTP?
No. Gravity SMTP can be activated on any site using an active Gravity Forms Elite, Developer (legacy) or Nonprofit license key. Refer to this guide for where to find your key and this guide for activation instructions
Mail Service Integrations
What outgoing mail services can Gravity SMTP integrate with?
The Integrations section of our documentation shows a full list of integrations. We intend to add to this list frequently, so check back regularly and keep an eye on the changelog.
Do I need to download separate add-ons for each of the Mail Service Integrations?
No. All the features and integrations are included in a single plugin download package, making it smoother to install and manage. Refer to our documentation for instructions on how to set up each service and integrate it with your website.
Miscellaneous
Will Gravity SMTP slow down my site?
Gravity SMTP with an API-driven integration is faster and more secure than traditional SMTP protocols. It optimizes email delivery without compromising your site’s performance.
Does Gravity SMTP work with WordPress Multisite?
Yes, Gravity SMTP seamlessly integrates with WordPress Multisite. You can set up Gravity SMTP on a per-site basis or utilize constants provided in our developer documentation for a more centralized configuration.